Refund policy

Política de cambios y devoluciones

Original artworks, silk scarves, twillies, and estolas are final sale. We don’t accept returns or exchanges for change of mind, fit, color, or personal preference.

If an item arrives damaged in transit, contact us within 48 hours of delivery using the store contact email. Include your order number, photos of the outer packaging, shipping label, and damaged item. Please keep the original packaging until the claim is resolved. After reviewing the documentation, we’ll arrange a replacement when available or issue a refund to the original payment method.

Shipping costs are the customer's responsibility

For questions about an order or a damage claim, contact us at [store contact email].